A Message to Our Community
About COVID-19

We hope you and your loved ones are safe during this unprecedented time. As the COVID-19 pandemic continues to spread, we are implementing a series of additional measures to ensure the health of our associates, customers, and communities.

These measures include temporary office, factory, and retail closures in the United States, Canada, and Western Europe. Effective Monday, 16th March, these facilities will remain closed until further notice.

At this point, NewBalance.com will remain operational, and we will continue to evaluate our operations as the global situation develops. However, we are temporarily suspending our NB1 custom footwear program made at our Lawrence, Massachusetts factory.

In some countries across Europe we are experiencing delays in shipping and we ask for your patience while we work hard to ensure that you receive your merchandise in as close to your estimated shipping window as possible.

We must all do our part to help contain the spread of COVID-19. New Balance has previously enacted precautionary safety measures globally including business travel restrictions and remote work policies that will remain in place until further notice. We strongly encourage everyone to take all precautionary measures to safeguard their health, and the health of others, as recommended by World Health Organization and their local Health Authorities.

Thank you for being part of our New Balance community. We will do everything in our power to welcome you back into our stores as soon as itís safe to do so.

Joe Preston
President and Chief Executive Officer

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