Holiday delivery & returns

Are you ordering a Christmas gift from New Balance? To ensure that your gift will be with you in time, we have included our guide to ordering over the busy holiday period.

Guaranteed delivery by Christmas:

We advise you to place your order by 17 December, to ensure delivery by the 24th December. Please note, we cannot guarantee that orders placed after this date will reach you in time. See our Shipping & Delivery page for details on time and costs.

Extended returns and exchange period:

To make returning Christmas gifts a little easier, we have extended our returns period. Orders placed from the 1st December are eligible for return until 31st January 2020. It is important to note that this is only applicable on orders placed before 24th December.

Custom orders:

Please note that the aforementioned dates do not apply to NB1 orders. Submit your NB1 order by 29th November to ensure delivery by 24th December. For more information on the delivery of your NB1 order please contact our Customer Care.

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